Process Optimisation
BVI is a great way to reduce the time spent scouring hours of footage as the system tracks your whole, specifically identified processes across all business locations.
IP CCTV & Security
Business Video Intelligence
What is Business Video Intelligence?
Optimise your business processes, by closing the information gaps.
Is your business looking to reduce your Not in Parcel claims, returns claims and the cost and length of times surrounding your investigations?
Are you increasingly finding that one of your biggest challenges is customer queries relating to their parcels, with prevalence to ‘missing items’ and because of these queries do you have to follow a lengthy procedure, that includes liaising with customer and couriers, who will undoubtedly try to transfer the liability back to you as a business claiming that the item must have been missed out in the packaging stage.
If the above statements sound like something that your business is looking to address then Business Video Intelligence is a solution that through a combination of video footage (from a VMS) and transaction data from your business-related IT systems, we can create a new level of information, which inevitably optimises your business processes.
Support Process:
How Business Video Intelligence can assist your business
Business Video Intelligence, often referred to as BVI is a support process for your business which provides the connection of your strategic business data into video, enabling you to narrow down all aspects of your operations.
The technology behind BVI enables you to search for specific elements within your production line, giving you a complete visual representation of your requests, before viewing the relevant footage from the individual, related camera responsible for capturing the footage.
As the user you can view the complete operation being undertaken and you can identify the order/ individual items being scanned and being put into the bag.
Similarly, since all aspects are time stamped you can navigate directly to a precise element to ensure the item was scanned and correctly packaged.
Take a few moments to read all the information on Business Video Intelligence provided across this page and our related insight pages, watch the short video clip, download our whitepaper and then please get in touch with us as we would love the opportunity to discuss your individual business requirements with you further, please contact Data Installation & Supplies on 01274 869 099 or info@disnorth.com.
for sectors
Business Video Intelligence
Business Video Intelligence can play an integral role across many industries; however, we specifically promote the technology to our customers in Warehousing and Logistics and Retail due to their need for high security levels, supply chain management and crime reduction.
Reliable Documentation
With the visual information and linking transactions and operations to video recordings provided by BVI it allows for reliable documentation, which is extremely important for our customers within the mentioned sectors as it closes gaps and provides visual information and transactional data quickly.
All data within the Business Video Intelligence system is configurable, enabling you to see the time differentiation between one order ending and another beginning, plus all stages in between being monitored.
BVI is a great way to reduce the time spent scouring hours of footage-the BVI system tracks items throughout your whole (specifically identified) processes and across all locations within your business.
As a logistics organisation you will handle a myriad of parcels within each 24-hour period, with a high probability that you’re utilising traditional, automated systems which unfortunately can leave gaps within your business processes.
Unfortunately, these gaps when combined with instances of customer complaints such as damaged parcels, items missing from parcels and lost parcels on a regular basis your organisation will inevitably face significant financial losses.
Business Video Intelligence is a solution that can optimise your business processes, by combining footage from your VMS with your transaction data from your IT systems, furthermore, preventing loss and damages through the intelligent video technology.
This intelligent video technology can assist you with:
Customer complaints:
No organisation wants customers to complain, nor do they want them to be dissatisfied with their product or service.
However in the event of a customer contacting you expressing a problem with their parcel you can use Business Video Intelligence to support your research.
You can quickly and easily identify the relevant parcel and identify at what stage the item was either damaged or missed.
Similarly you can view the evidence to support that the item was in fact included.
Monitor your processes:
It’s often identified that the packing element of the process can cause damages or missing items within a parcel.
Whether your packing process is manual or semi-automated you will want to know where the loss or damage occurred.
Business Video Intelligence enables you to reconstruct the parcel route throughout your sorting and distribution process, easily and within seconds.
Lost/ Damaged parcels:
Don’t waste time having to trawl through hours of footage to try to locate the exact parcel in question, browsing multiple cameras within your premises.
Use the BVI logistics module to easily locate footage of the parcel in question’s whole journey through the warehouse to identify if or at what point an item was damaged, lost or misplaced from the parcel, all within just a couple of minutes using data as simple as an order number.
Business Video Intelligence assists in transforming your processes.
Including saving your organisation money when you consider the financial implications of lost and damaged parcels.
BVI significantly reduces these associated costs… Whilst also providing efficiency in both the research process and with your employees, who will be aware that all phases within a parcels movement throughout the warehouse are being monitored, which coincidentally improves standards and customer satisfaction.
If you would like to understand further how Business Video Intelligence can support your organisation we are pleased to announce that we will be exhibiting at IMHXThe Logistics Show which is taking place at the NEC, Birmingham from 6th-8th September 2022.
At the exhibition we will be showcasing BVI, with our live pack bench and the facility to discuss the solution with our experienced engineers, sign up for your free visitor pass by clicking here.
When it comes to Business Video Intelligence you will want to know how it can support your business operations…
When you consider the usual video systems you will appreciate how long (often hours) it takes when you are trying to ascertain irregularities, for example lost or damaged parcels within a warehouse, or incorrect checkout transactions.
However, when you implement BVI, through combining the video and transaction data, you can search for specific items or transaction types, in turn finding the corresponding video recordings within seconds, significantly reducing your research times.
As you will recognise, your business processes are tracked with lots of data, however it very rarely reveals what is going on.
BVI seamlessly monitors every step of a process, combining the visual and transactional data, subsequently improving the process flow, which clarifies responsibilities, therefore the transfer of liability within the supply chain can be documented reliably.
Particularly in the instance that packages or shipments have been lost, damaged or stolen with the need to replace, this causes significant cost implications to businesses
BVI prevents false claims through the seamless documentation of the flow of goods, making the research extremely efficient, allowing all labels provided by an ERP, PoS or Warehouse Management to be used as search criteria.
What Are
The Benefits?
Process Optimisation
BVI is a great way to reduce the time spent scouring hours of footage as the system tracks your whole, specifically identified processes across all business locations.
Damaged/ Missing Items
BVI plays an important role in reducing your items not in the parcel & damages claims. You can track the complete process, identify errors and view evidence to support your operations.
Improves Workflow
Employees are always subconsciously aware of the capabilities of BVI and as a result, this improves their workflow.
Correct Branding
In the instance that you may prepare parcels for multiple customers/ brands you can ensure that your employees are including the correct marketing literature for the relevant brands.
Maximum Added Value
Maximise profits through a combination of video & business data. You won’t have gaps in identification, which can lead to losses and exploitation from both customers and employees.
Improve Customer Satisfaction
If a customer contacts you with an issue e.g. a missing item, the evidence is easy for you to locate. In instances where the customer is correct their problem can be remedied quickly.
Partnering with
Understanding
Data Installation & Supplies strive to fully understand the challenges faced by our customers.
We will discuss exactly what has led your business to consider implementing a new, or improved solution, liaising in depth to discover the driving force for the business.
Designing
Following our complete understanding of the challenges or the resolution you’re aiming for we can discuss appropriate solutions.
Whether this be offering a resolution to assist an existing problem and advise of the changes that are required, or an original solution for something your business is looking to achieve.
Planning
When the design is agreed and your business is completely satisfied with our proposed solutions then contracts will be signed.
We will take full control of the project, liaising with both your business and any service providers who will carry out surveys and any external aspects such as line installations.
Supporting
We pride ourselves on our support contracts, which are tailored to meet your specific business requirements.
Our Support contracts cover Hardware Support, Software Support, Physical Security Support and Planned Preventative Maintenance.
Business Video Intelligence
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