Support Contracts

Hardware Support

We believe that

Business disruption, shouldn’t be an option

Count on DIS to be there for your business, offering that helping hand when you encounter hardware issues…

There are many reasons why faults can occur and we appreciate that your main business objective is to fix the issue to enable your business to keep moving…

At DIS we offer tailored, Hardware Support packages to meet your individual requirements, so allow us to support your infrastructure, enabling you to get on with running your business, free from the worry that if something goes wrong it’s the responsibility of your team to trouble shoot, diagnose and remediate the problem.

hardware-support
Talk to DIS and let us know

How can we help?

DIS are proud to offer our Hardware Support packages, tailored to meet your individual business requirements.

In many cases we supply the hardware that we support in our Hardware Support Contracts to our customers, so prior to any installations or any replacements our team like to liaise with the customer to understand their individual business and understand their key drivers to establish the best solution in terms of cost and scalability.

We’re pleased to say that with the majority of our Hardware Support cases our team of expert engineers can troubleshoot and resolve your problem remotely, through gaining remote, secure access to your devices.

However, if we detect a failure with your hardware, or diagnose an issue that cannot be dealt with remotely then we will ensure that one of our engineers attends site within the specific guidance of our Service Level Agreement (SLA) predefined in your Support Contract.

Take a few moments to read all the information on Hardware Support provided across this page and our related insight pages and watch the short video clip.

Please get in touch with us as we would love the opportunity to discuss your individual business requirements with you further, please contact Data Installation & Supplies on 01274 869 099 or info@disnorth.com.

Further information

FAQ's

What equipment is covered in Hardware Support?

A variety of hardware including:

  • Servers
  • Desktop computers
  • Laptops
  • UPS
  • Network Switches
  • Routers
  • Firewalls

Please discuss with us your specific business requirements.

What is hardware?

Network hardware is the physical elements that are within your network infrastructure.

They are the elements that enable the communications to be both efficient and effective, specifically speaking the hardware transmits your data.

If an element within your hardware isn’t working correctly it will affect your business operations, which can equate to downtime.

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What Are
The Benefits?

Cost Effective

Our Hardware Support solutions are contract based, which benefit your business as you pay a monthly fee to cover any of your Hardware issues.

Tailored Solution

Our Hardware Support solutions are bespoke to each individual business, meaning that when we discuss our options we can tailor a contract to best suit your requirements.

Scalability

Our Hardware Support contracts come with the flexibility for mid-term contract expansion to cover the subsequent addition of extra items of equipment.

Cost Effective

Our Hardware Support solutions are contract based, which benefit your business as you pay a monthly fee to cover any of your Hardware issues.

Tailored Solution

Our Hardware Support solutions are bespoke to each individual business, meaning that when we discuss our options we can tailor a contract to best suit your requirements.

Scalability

Our Hardware Support contracts come with the flexibility for mid-term contract expansion to cover the subsequent addition of extra items of equipment.

Hardware Support

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Support Contracts

Hardware Support
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