Support Contracts

Software Support

We believe that

We provide the helping hand, when you need it

Count on DIS to be there for your business, offering that helping hand when you encounter software issues…

There are many reasons why faults can occur and we appreciate that your main business objective is to fix the issue to enable your business to keep moving…

At DIS we offer tailored, Software Support packages to meet your individual requirements, so allow us to support your organisation, enabling you to get on with your everyday operations, free from the worry that if something goes wrong it’s our responsibility to trouble shoot, diagnose and remediate the problem, removing the responsibility from your in-house team.

software-support
Talk to DIS and let us know

How can we help?

When it comes to Software Support, Data Installation & Supplies are here to assist you, we don’t want you to feel burdened with your systems, nor do we want you to be having a headache due to having to maintain your software, which is where we come in.

We have an expert, dedicated team who will work with you, like an extension of your in-house IT team and we can support you with all your software needs, from routine updates to unexpected glitches, we make sure that your business is always operational.

At DIS we want to support your business, which is why we offer bespoke Software Support packages, designed with you in mind, from Remote-only through to Next Business Day and 24x7x365 support.

We have  24-hour telephone call logging at our central call-logging centre, which is professionally manned and operated with ‘phone line fault tolerance’ for continuous availability.

Take a few moments to read all the information on Software Support provided across this page and our related insight pages.

Then, please get in touch with us as we would love the opportunity to discuss your individual business requirements with you further by contacting Data Installation & Supplies on 01274 869 099 or info@disnorth.com.

Partnering with

What Are
The Benefits?

Lower operational costs

Our Software Support solutions are contract based, which benefit your business as you pay a monthly fee to cover any of your Hardware issues.

Tailored support

Our Software Support solutions are bespoke to each individual business, meaning that when we discuss our options we can tailor a contract to best suit your requirements.

Scalability

Our Software Support contracts come with the flexibility for mid-term contract expansion to cover the subsequent addition of extra items of equipment.

Lower operational costs

Our Software Support solutions are contract based, which benefit your business as you pay a monthly fee to cover any of your Hardware issues.

Tailored support

Our Software Support solutions are bespoke to each individual business, meaning that when we discuss our options we can tailor a contract to best suit your requirements.

Scalability

Our Software Support contracts come with the flexibility for mid-term contract expansion to cover the subsequent addition of extra items of equipment.

software-support

Understanding

Data Installation & Supplies strive to fully understand the challenges faced by our customers.

We will discuss exactly what has led your business to consider implementing a new, or improved solution, liaising in depth to discover the driving force for the business.

Designing

Following our complete understanding of the challenges or the resolution you’re aiming for we can discuss appropriate solutions.

Whether this be offering a resolution to assist an existing problem and advise of the changes that are required, or an original solution for something your business is looking to achieve.


Planning

When the design is agreed and your business is completely satisfied with our proposed solutions then contracts will be signed.

We will take full control of the project, liaising with both your business and any service providers who will carry out surveys and any external aspects such as line installations.

Supporting

We pride ourselves on our support contracts, which are tailored to meet your specific business requirements.

Our Support contracts cover Hardware Support, Software Support, Physical Security Support and Planned Preventative Maintenance.

Software Support

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Support Contracts

Software Support
Insights