Prepare for the Christmas Rush
Prepare for the Christmas rush, by reducing fraudulent claims in the E-Commerce and Warehousing and Logistics sectors.
We’re excitedly approaching the busiest sales period of the year, with Black Friday, Cyber Monday and Christmas preparations just around the corner…
You’ll undoubtedly be planning for the increase in orders. Which of course is the perfect opportunity to boost your profits, but with it also comes the significant challenge of fraudulent customer claims.
You’ll be familiar with claims relating to damaged items, missing items or missing consignments coming in thick and fast to your customer service team.
However with the increase in customer orders around this season and the fast pace of your operations it creates the perfect opportunity for customers to try their luck and fraudulently claim!
These fraudulent claims can quickly eat into your profits, cause operational inefficiencies and consume endless hours of investigation time, with the impact not only being financial loss, but also considerable amounts of lost inventory and reputational damage.
However, there is a solution, a solution that not only prevents and reduces fraudulent claims, saves time and resources and protects your profits, but helps you to take the proactive steps to protecting your business, helping to ensure efficient operations during your busiest period and beyond, that solution is Business Video Intelligence…
Introducing Business Video Intelligence (BVI):
BVI, or Business Video Intelligence combines video footage from a VMS with transactional data from your Warehouse Management Software or ERP Systems. Creating a new level of information, optimising your processes.
You may currently have business processes in place, meticulously tracking reams of data from numerous sources, but gaps persist…
These gaps occur where there are no sensors, logs, or visual information, leading to losses.
BVI provides the capability to close these information gaps, using event and video data from a VMS and combining it with process data.
Linking previously disconnected areas together- resulting in valuable information gain for your organisation.
A great way to digest BVI is to say it’s video technology, supporting business processes… BVI reduces the hours it would take your team to browse recordings to clarify any irregularities. (E.g. lost or damaged packages within your warehouse.)
It does this by combining your video and transaction data, making it possible to search for specific items or transaction types.
More importantly finding the matching video recordings within a second.
Scenario example:
Customer ordered 4 pairs of trousers, 1 pair of shoes and a hoodie.
Upon delivery the customer contacts your customer service team stating only 2 pairs of trousers arrived, not the 4 that were ordered.
Your Customer Service Employee can both effectively and efficiently research what has happened by viewing the flow of goods, as all labels provided by an ERP, PoS or WMS can be used as search criteria, e.g., order number, Item SKU etc.
The team member can quickly view the footage (sub 1 second) of the parcel being packaged and at all stages within the warehouse environment.
This information can be used to further challenge the customer if they can clearly see the item was in fact packed correctly.
Likewise, if the customer is indeed correct, you can view the footage to determine what has happened and determine whether process improvements need to be implemented to reduce the level of missed/ damaged items to support loss prevention.
As a result of BVI combining visual information with transactional data it helps to improve the process flow, as seen in the above scenario.
It makes responsibilities clear, with reliable documentation and monitoring at each step of the warehouse process you can confidently transfer liability back to the customer or the wider supply chain.
Recent customer feedback:
This is evidenced by our recent feedback, welcomed from one of our customers, a leading online retailer…
Just one week after installing BVI, it has enabled them to discount 77% of missing item claims, whereas with the other 23% BVI has opened their eyes to their need for process improvements.
What does this mean?
This means that 100% of missing/ damaged item claims have been evidenced and resolved, with the customer specifically saying:
“Thanks everybody for your efforts, this will be a game changer for us! Great effort from everyone at DIS!”
Adam Foster, DIS Technical Director commented further:
“We’ve recently gone live with BVI for one of our customers. This is the second site/brand we’ve installed after great success with the first role out. With the customer seeing a great return after just one week. ROI is expected to be in as little as 3 to 4 months.”
Take advantage and contact DIS today:
To help you get ahead of the busy season fast approaching, we are offering a free site survey, where we can evaluate your current processes and show you exactly how Business Video Intelligence can work, specifically for your business.
Contact our team on 01274 869 099 or by filling out the below contact form to find out more.
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